Our goal is for you to be satisfied with your order 💛
If you have any questions or problems, we are happy to help you. Please contact us by email or phone.
📦 Return policy
The buyer has the right to an online store printsik.ee to return purchased goods Within 14 days from the date of receipt of the goods, without giving any reason.
The returned product must be:
unused
undamaged
in original packaging if possible
If the goods have been used for purposes other than what is necessary to verify the nature, characteristics and functioning of the goods, the refundable fee may be reduced according to the decrease in value of the goods.
🎨 Personalized and custom products
Personalized products (e.g. the customer's own image, text or design) are special orders.
They are not subject to the 14-day return policy unless the product is defective or does not match the order.Our own ready-made products, where the customer does not change the design, are subject to the standard right of return.
🚚 Return costs
When you return a product 14-day right of withdrawal If the product is not defective, you will bear the shipping costs.
If the product is defective, incorrect or damaged, we will cover the return costs.
📝 How to return?
Write to us: info@printsik.ee
Add order number and short explanation
Wait for our instructions and confirmation.
Return the goods within 14 days or provide proof that the goods have been handed over to the delivery service provider.
💰 Refund
We will refund the money no later than 14 days after receiving the goods.
The money will be refunded to the same payment method you used to make the purchase.
The refund may be postponed until the goods have been returned or proof has been sent.
📩 In case of problems
If the product is defective or the product is incorrect, please contact us. Within 7 days.
Please also include photos of the problem so we can find a solution quickly.
We will respond in writing or in a reproducible form. Within 15 days.
You can find all legal provisions related to returns on our terms of sale.